FAQs
How Can I Contact Veil Vogue?
You can reach out to us at info@veilvogue.co, and our dedicated customer service team will be delighted to assist you with any inquiries or concerns.
Do You Ship Worldwide?
Absolutely, we ship to our customers around the globe.
Where Do You Ship From?
Our shipments originate from our warehouse located in Hong Kong.
Can I Change or Cancel My Order?
To accommodate our swift processing times, any change or cancellation requests must be made within 12 hours of placing your order. After this window, we won't be able to accommodate changes. However, you can always return your order for a full refund upon receipt.
What Payment Methods Do You Accept?
We accept payments through all major credit cards (VISA, Mastercard, AMEX) and PayPal for your convenience.
When Will My Order Be Processed?
Orders are processed between Monday and Friday, with a processing time of 1-3 business days from the order date. Shipments are dispatched the day after processing. Please note, we don't ship on weekends.
How Long Will It Take to Receive My Order?
Due to high demand, your order may take between 2-4 weeks to arrive.
What If I Don't Receive My Order?
If your order doesn't reach you within 30 days after shipping, you are eligible for a full refund.
Will I Be Charged Customs and Taxes?
Prices displayed on our site are tax-free in US Dollars. However, you may be subject to duties and taxes upon receiving your order. Import taxes and related fees are determined by your local customs office and are your responsibility.
How Do I Return an Item?
For returns, please contact us at info@veilvogue.co.
What If the Item(s) I Received Are Defective/Incorrect/Damaged?
Contact us promptly if you receive items that are incorrect, defective, or damaged. Provide your order number and relevant photographs, and we'll swiftly address your case.
When Will I Receive My Refund?
Refunds are credited to your original payment method. For credit or debit card payments, refunds are processed within 7-10 business days after we receive the returned item or cancellation request. Contact your card-issuing bank for details on when the credit will reflect in your account.